FAQs
Why Made to Order?
We craft each piece just for you — no mass production, no excess inventory.
This allows us to offer higher quality, reduce waste, and create jewelry with real meaning.
It takes a little more time, but it's worth the wait.
What is Vermeil Gold?
Vermeil gold is a high-quality gold plating technique that involves coating a sterling silver base with a thick layer of gold.
To be considered vermeil, the gold must be at least 10-karat and must have a thickness of 2.5 microns or more.
This process ensures a durable and luxurious finish, giving the jewelry a rich, golden appearance that is more affordable than solid gold.
Vermeil gold is known for its long-lasting shine and resistance to tarnishing, making it an excellent choice for jewelry pieces that are both elegant and durable.
Is the shipping free?
Yes, we offer free shipping on orders over 250 AUD within Australia.
We strive to ensure your order arrives safely and on time, and you’ll receive a tracking number as soon as it ships.
When will I receive my item?
We work in small batches and create each piece to order.
Please allow up to 30 days for the made-to-order jewelry before it is shipped.
Can I change or return my item?
Please note that custom jewelry is made specifically for you and, as such, is not refundable.
If you need to return or exchange a non-customized item, please contact our customer service team within 14 days of receiving your order.
You’ll be required to return the item to our warehouse in Melbourne, and we’ll assist you with the return process. All items must be returned in their original, unworn condition. For damaged or incorrect items, we will work with you to resolve the issue as quickly as possible.